Shaz n Chel welcome you
We hope you enjoy your experience as much as we enjoy working for you all.
Below are a list of points regarding what we do, delivery details, payment methods, washing instructions, returns (of which we advise you to read before purchasing), plus any other info we think you may find usefull we have tried to cover most areas of common asked questions, but if you need any further info, please feel free to call Shaz n Chel on 07919310839 and we will gladly answer any questions.
Please read the following terms and conditions below, prior to purchasing, any further information needed then feel free to contact sharon on 07919310839
1..please forward payment within 7 days of purchase, if you cannot, then please contact us to avoid the astandard unpaid ebay procedure of which could result in an unpaid strike, we are here to help
2..By placing your order with fb clubwear you automatically agree to be bound by the following terms and conditions:
Payment Methods Accepted:
Payment methods accepted are Paypal (Preffered),
Postal Order (must be in pounds sterling), please include with your payment:
Full name
Address
Ebay User Id
Date of purchase.
Credit Card:
Contact tel number
Dress size, bra and cup, plus all info requested with your purchase, a contact phone number also
We recommend you send postal orders via recorded delivery, to enable you to track in event of non receipt
**Please note we rarely accept cheques** in certain circumstances we may if you stuck, but please get our approval prior**
Returns Policy.
We trade fairly and appreciate the same in return
If you wish to return an item to us you MUST contact us first and return your purchase with FB approval.
PLEASE NOTE, THIS STORE IS NOT AN OFF THE PEG STORE, ALL PURCHASES ARE CUSTOM MADE TO YOUR REQUIREMENTS, WE ARE THEREFORE NOT A TRY AND BUY SERVICE.
Our clothing is custom made to customers requirements so please only purchase if 100% sure, as returns are of no use to us and costly, taking up time when we have many customers awaiting orders to be made.
In most circumstances custom made to order clothing is non refundable,
Clothing returned with signs of being worn without our approval will not be refunded
we will refund
1..Sizes not received or Unwanted Items:
If customer does not return size information, therefore we are not able to dispatch intime for date requested,
2..Faulty Items:
We will only offer refunds on faulty unworn goods, please keep in smoke free enviroments.
Please inspect your garment prior to wearing and contact us immediately if there is a problem.allclothing is inspected prior to shipping
3..Non-Receipt of goods: The majority of outfits are sent via next day special delivery.
In the event of an order going missing in the post, we will go threw procedure of claim compensation from Royal Mail, we will aim to issue replacements to customers if required.
For items sent via first class post or recorded delivery we must allow 3 weeks before issuing a replacement or refund.
Most items will either require a signature or will not fit through a letter box therefore they may be held at your towns sorting office or with a neighbour.
PLEASE NOTE: Returns are only accepted when agreed prior with customer.
When you are making a return please obtain proof of posting and retain this receipt in case of loss.
We can not be held responsible for returned items that do not reach us and can only help the customer to make a claim for compensation with the proof of posting.
DISCLAIMER:
All clubwear is made to customers requirements,
Clubwear is not dispatched until relevant size information is sent to us
Fluffy legwarmers are made to standard length of 19 inch unless specific details are forwarded at the time of purchase
Items delayed in the post or not received due to incorrect address details registered on the user eBay account.
We will deliver to alternate address but this must be confirmed by a telephone call or email from the customer.
We aim to describe our service, products and terms as often as possible and as clearly as possible.
We will not accept responsibility for errors or delays caused by customers not reading product descriptions or store policy correctly.
Refunds will not be issued on incorrectly washed garments, please carefully follow enclosed care/wash info enclosed with your order
Privacy Policy:
All packages are sent in decreet packaging
Any personal information we acquire to process your order be it, name, address, credit card details etc we only be handled by the proprietors of FB Clubwear and will be destroyed immediately once transaction is complete
International Buyers: We do not accept anything but GB pounds, as it costs us to much to covert foreign currency.